[The patient evaluation of quality of in-patient hematological care]

The analysis of opinions of patients about the quality of hospital hematological care indicated that patients rather appreciate the quality of treatment in hematologic in-patient departments. At the same time, several problematic issues have been revealed: duration of waiting time in admission room, inadequate awareness of patients about characteristics of disease and side effects of treatment, unsatisfactory conditions of hospital stay, inadequate level of pharmaceutical provision, deontological issues. The above-mentioned proves the need in further development of hematologic beds and day in-patient stay departments' network, including home in-patient departments and inclusion into medical staff the position of psychotherapist. The improvement of management in the in-patient departments of hematological profile will provide better satisfaction of patients and higher quality of medical care.