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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Improving the revenue cycle by taking the patient's perspective
April Langford1, Lyda Dye, Jessica Moresco
1UPMC, Pittsburgh, USA. langforda@upmc.edu
Abstract:
UPMC revenue cycle operations analyzed front-end processes to improve them, thereby also improving the patient experience. UPMC focused on scheduling, eligibility/insurance verification, and financial counseling to develop an integrated work flow ensuring data integrity and expediting account resolution. Automating the processes increased efficiency and reduced errors, while improving patient satisfaction.
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