Why GPs do not follow computerized guidelines: an attempt of explanation involving usability with ASTI guiding mode

Clinical decision support systems (CDSSs) have the potential to increase guideline adherence, but factors of success are not well understood. ASTI-GM is an on demand guideline-based CDSS where the user interactively characterizes her patient by browsing the system knowledge base to obtain the recommended treatment. We conducted a web-based evaluation of ASTI-GM as a before-after study to assess whether the system improves general practitioners' (GPs) performance and how they would use it. Five clinical cases had to be solved, as usual in the before phase, and using ASTI-GM in the after phase. On a 2-month period, 266 GPs participated and 1,981 prescription orders were collected. The overall guideline adherence rate increased from 27.2% to 64.3%. Only 56.4% of ASTI-GM uses corresponded to a "good use" of the system. Adherence increased from 28.5% to 86.1% in the sub-group of "good uses", whereas it only increased from 28.1% to 36.6% in the complementary sub-group. Reasons for non "good uses" of CDSSs should be investigated since they impede their potential impact.