Service improvement using patient narratives: engaging with the issues.

Jackie Bridges1, Caroline Nicholson

  • 1Senior Research Fellow, City Community and Health Sciences, City University, London, UKDoctoral Research Fellow, City Community and Health Sciences, City University, London, UK.

Summary

This study examines data quality in a UK project training practitioners for Discovery Interviews with older adults about urgent care. Reflections highlight how qualitative methods can improve this interview technique.

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