Related Experiment Video
Updated: Jun 8, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Service improvement using patient narratives: engaging with the issues.
Jackie Bridges1, Caroline Nicholson
1Senior Research Fellow, City Community and Health Sciences, City University, London, UKDoctoral Research Fellow, City Community and Health Sciences, City University, London, UK.
This study examines data quality in a UK project training practitioners for Discovery Interviews with older adults about urgent care. Reflections highlight how qualitative methods can improve this interview technique.
Area of Science:
- Gerontology
- Healthcare Research
- Qualitative Methods
Background:
- Urgent care experiences of older adults are critical for service improvement.
- Discovery Interviews aim to capture detailed patient and family perspectives.
- Data quality is essential for the validity of qualitative research findings.
Purpose of the Study:
- To reflect on data quality challenges encountered in a UK-based Discovery Interview project.
- To explore the application of qualitative research methodologies for enhancing the Discovery Interview technique.
- To identify best practices for training senior practitioners in conducting sensitive interviews.
Main Methods:
- Qualitative reflection on a UK project involving senior practitioners.
- Analysis of data quality issues from Discovery Interviews with older people and relatives.
- Exploration of qualitative research principles to refine interview methods.
Main Results:
- Data quality issues were identified during the training and execution of Discovery Interviews.
- Reflections revealed specific challenges related to practitioner training and interview conduct.
- The study underscores the need for robust qualitative methodologies in applied health research.
Conclusions:
- Qualitative research methods offer valuable insights for improving the Discovery Interview technique.
- Addressing data quality is crucial for effective qualitative research in healthcare settings.
- Further development of the Discovery Interview method can enhance understanding of older adults' urgent care experiences.
Related Concept Videos
Patient-centered Care
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Ethical Issues
Ethical Concerns in Healthcare:
Methods of Documentation III: PIE
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic illness...
