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Published on: November 21, 2019
Behavioral systems analysis in health and human services.
Heather M McGee1, Lori H Diener
1Department of Psychology, Western Michigan University, Kalamazoo, MI 49008, USA. heather.mcgee@wmich.edu
This study introduces a behavioral systems approach to enhance operational performance in health and human service organizations. It offers six performance truths and a case study to guide leaders in identifying key improvement areas for achieving organizational missions.
Area of Science:
- Organizational Behavior
- Health Services Management
- Human Services Administration
Background:
- Operational performance is critical for health and human service organizations.
- Existing approaches may not fully address the complexities of these organizations.
- A systematic framework is needed to guide performance improvement efforts.
Purpose of the Study:
- To present a behavioral systems approach for improving operational performance.
- To identify universal truths of organizational performance.
- To illustrate the application of this approach through a case study.
Main Methods:
- Development of a behavioral systems framework.
- Identification of six core performance truths.
- Case study analysis within a community mental health network.
Main Results:
- The behavioral systems approach provides a structured method for analysis.
- Six performance truths offer actionable insights for any organization.
- The case study demonstrates successful application and identifies critical improvement areas.
Conclusions:
- A behavioral systems approach can significantly enhance operational performance.
- Understanding and applying performance truths are essential for organizational success.
- Targeted improvement efforts, guided by comprehensive analysis, are key to achieving organizational missions.
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