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Physicians slow to e-mail routinely with patients.

Ellyn R Boukus, Joy M Grossman, Ann S O'Malley

Issue Brief (Center for Studying Health System Change)

|October 14, 2010

Summary

This summary is machine-generated.

Physician use of email for patient communication is low, with only 6.7% of doctors routinely emailing patients in 2008. While information technology is available, adoption remains limited, hindering improved patient care.

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Area of Science:

Health Services Research
Medical Informatics
Physician-Patient Communication

Background:

Physician-patient email communication is seen as a tool to enhance patient care.
Despite patient interest, physician adoption of email for patient communication is low.

Purpose of the Study:

To examine the adoption and use of email for patient communication among office-based physicians.
To identify factors associated with physician email use in patient care.

Main Methods:

National study analyzing data from office-based physicians in 2008.
Investigated the availability and utilization of information technology (IT) for patient email.

Main Results:

Only 6.7% of physicians routinely emailed patients in 2008.
About one-third of physicians had IT for patient email; less than 20% used it routinely.
Physicians with electronic medical records and those in HMOs or medical schools were more likely to use email.

Conclusions:

Physician adoption of email for patient communication remains uncommon despite its potential benefits.
Factors like practice setting and IT infrastructure influence email adoption rates.
Further research may be needed to understand and overcome barriers to widespread physician-patient email use.