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Integrated care in the emergency department: a complex adaptive systems perspective.
Peter Nugus1, Katherine Carroll, David G Hewett
1University of New South Wales, Sydney, NSW, Australia. p.nugus@unsw.edu.au
Emergency clinicians manage complex patient care by navigating shifting boundaries between departments. A complex adaptive systems (CAS) perspective offers a better framework than linear models for understanding integrated care in the Emergency Department (ED).
Area of Science:
- Healthcare Management
- Systems Science
- Medical Sociology
Background:
- Emergency Departments (EDs) face challenges integrating patient care across various hospital units.
- Traditional models view patient journeys linearly as
Purpose of the Study:
- To conceptualize integrated care in the ED using a Complex Adaptive Systems (CAS) perspective.
- To analyze the dynamic boundary-work performed by emergency clinicians.
Main Methods:
- One year of ethnographic research in two tertiary referral hospital EDs.
- Combined participant observation and semi-structured interviews.
Main Results:
- A CAS perspective effectively analyzes integrated care by focusing on service linkages and communication.
- Categorization, diagnosis, and discharge processes involve complex negotiations across boundaries.
- Linear models inadequately explain the efficient management of high-need patients in EDs.
Conclusions:
- Integrated care in the ED is better understood as managing patient trajectories within dynamic, porous boundaries.
- A CAS approach provides a more accurate framework for analyzing ED patient flow and interdepartmental collaboration.
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