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Peer education in the commons: a new approach to reference services
Ruth E Neal1, Lauren F Ajamie, Karen D Harmon
1School of Library and Information Studies, University of Oklahoma, 401 West Brooks, Norman, OK 73019-6032, USA. r.e.neal@ou.edu
Graduate students developed a unique commons-based reference service for the University of Oklahoma-Tulsa library. This peer-to-peer model prioritizes patron education and student-centered support.
Area of Science:
- Library and Information Science
- Higher Education Services
Background:
- Planning for a new library construction at the University of Oklahoma-Tulsa.
- Need for innovative reference and educational services in academic libraries.
Purpose of the Study:
- To develop a commons-based reference service model.
- To create a peer-to-peer service focused on patron education.
Main Methods:
- Graduate students collaborated in service planning.
- Considered philosophical approaches to commons-based services.
- Incorporated experiences from other libraries with similar spaces.
- Analyzed workflow issues for service staff.
Main Results:
- Developed an uncommon peer-to-peer approach to reference and education.
- Service model focused on the patron as a student.
- Integrated philosophical, practical, and experiential considerations.
Conclusions:
- Commons-based services can be effectively designed by students.
- A patron-as-student focus offers a novel approach to academic library services.
- Innovative service models can emerge from collaborative planning efforts.
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