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Updated: Jun 6, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Getting it right: caring for people who self-harm.

Emergency Nurse : the Journal of the RCN Accident and Emergency Nursing Association

|November 12, 2010

Summary

Emergency department care for self-harm patients is significantly influenced by staff behavior. A service user shares a positive experience with emergency nurses and doctors, highlighting their supportive attitudes.

Area of Science:

Emergency medicine
Mental health services
Patient experience

Background:

Patient treatment in emergency departments for self-harm is heavily influenced by staff attitudes.
Perceptions of care significantly impact the service user's experience.

Purpose of the Study:

To describe the impact of healthcare provider behavior on the treatment of individuals who self-harm in emergency settings.
To share a personal account of a positive interaction with emergency department staff after self-harm.

Main Methods:

Qualitative personal narrative.
Service user's first-hand account of care received.

Main Results:

The service user reported a surprisingly positive attitude from emergency nurses and doctors.

Related Experiment Videos

Last Updated: Jun 6, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

The staff's behavior positively influenced the patient's perception of care.

Conclusions:

Positive staff attitudes in emergency departments can significantly improve the experience of individuals who self-harm.
Healthcare provider behavior is a critical factor in the effective treatment and recovery of self-harm patients.