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Staff's perceptions of voluntary assertiveness skills training.
1Brant Community Healthcare System, Brantford, Ontario, Canada. mcvanel@sympatico.ca
Summary
Clinician assertiveness is crucial for patient safety and preventing medical errors. This article offers a framework for communication skills workshops to enhance these vital skills in healthcare professionals.
Area of Science:
- Healthcare Communication
- Patient Safety
- Medical Education
Background:
- Assertiveness in clinicians is essential for risk reduction and preventing sentinel events.
- Effective communication skills are vital when clinicians are uncertain about procedures, treatments, or patient symptoms.
Purpose of the Study:
- To provide a framework for assertiveness communication skills workshops.
- To enable educators to implement generic, voluntary training programs.
Main Methods:
- Development of a framework for assertiveness communication skills workshops.
- Focus on voluntary and generic implementation by educators.
Main Results:
- A structured approach to teaching assertiveness skills is presented.
- The framework is designed for broad applicability across different educational settings.
Conclusions:
- Implementing assertiveness communication skills workshops can improve clinician confidence and patient safety.
- Educators can utilize this framework to foster a culture of open communication and proactive risk management.
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