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A practitioner's guide to service development.
1Acute Medicine Unit, Heart of England NHS Foundation Trust.
Nursing Management (Harrow, London, England : 1994)
|December 17, 2010
Summary
This guide demystifies service development and improvement for practitioners. It outlines the process, required skills, change management tools, and stages for initiating service changes effectively.
Area of Science:
- Healthcare Management
- Organizational Development
- Service Science
Background:
- Service development and improvement are recognized as complex processes.
- Lack of a standardized blueprint often hinders practitioner engagement.
- Effective service change requires understanding the underlying processes and tools.
Purpose of the Study:
- To demystify the process of service development for novice practitioners.
- To provide a practical guide for initiating and managing service improvements.
- To equip practitioners with the necessary skills and tools for successful service transformation.
Main Methods:
- Examination of the service development process.
- Description of essential skills for service development practitioners.
- Identification and listing of relevant change management tools.
- Guidance on the stages involved in service development.
Main Results:
- Service development, while complex, is an accessible process for practitioners.
- A structured approach involving specific skills and tools can facilitate service improvement.
- Understanding the stages of development aids in successful implementation.
Conclusions:
- Practitioners should not be deterred by the complexity of service development.
- This article provides a foundational understanding and practical framework for initiating service improvements.
- Empowering practitioners with knowledge and tools is key to successful service transformation.
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