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Related Experiment Video

Updated: Jun 6, 2026

Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
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A practitioner's guide to service development.

Liz Lees1

  • 1Acute Medicine Unit, Heart of England NHS Foundation Trust.

Nursing Management (Harrow, London, England : 1994)
|December 17, 2010
PubMed
Summary
This summary is machine-generated.

This guide demystifies service development and improvement for practitioners. It outlines the process, required skills, change management tools, and stages for initiating service changes effectively.

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Area of Science:

  • Healthcare Management
  • Organizational Development
  • Service Science

Background:

  • Service development and improvement are recognized as complex processes.
  • Lack of a standardized blueprint often hinders practitioner engagement.
  • Effective service change requires understanding the underlying processes and tools.

Purpose of the Study:

  • To demystify the process of service development for novice practitioners.
  • To provide a practical guide for initiating and managing service improvements.
  • To equip practitioners with the necessary skills and tools for successful service transformation.

Main Methods:

  • Examination of the service development process.
  • Description of essential skills for service development practitioners.
  • Identification and listing of relevant change management tools.
  • Guidance on the stages involved in service development.

Main Results:

  • Service development, while complex, is an accessible process for practitioners.
  • A structured approach involving specific skills and tools can facilitate service improvement.
  • Understanding the stages of development aids in successful implementation.

Conclusions:

  • Practitioners should not be deterred by the complexity of service development.
  • This article provides a foundational understanding and practical framework for initiating service improvements.
  • Empowering practitioners with knowledge and tools is key to successful service transformation.