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Design of a donor-driven data collection strategy for operational improvement of blood donation process
R Padman1, M Heuston, S Ashley
1H. John Heinz III College, Carnegie Mellon University, and the ITxM, Pittsburgh, Pennsylvania 15213, USA. rpadman@cmu.edu
Background:
Prior studies have noted that donor retention may be negatively impacted by the total time it takes to complete the blood donation process.
Study Design And Methods:
To gain a comprehensive understanding of the blood donation process and examine opportunities for operational improvements, an educational partnership established between a blood bank and a university designed and implemented a donor-driven data collection strategy.
Results:
A large amount of real-time, comprehensive, donor-reported data was collected as donors navigated the process, which has enabled a thorough analysis of the process and its potential improvements.
Conclusion:
In this paper, we describe the design and implementation efforts, examine the challenges in operationalizing a donor-driven data collection approach, and present insights and recommendations for its application in similar settings.
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