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Published on: February 19, 2021
Changes in performance after implementation of a multifaceted electronic-health-record-based quality improvement
Stephen D Persell1, Darren Kaiser, Nancy C Dolan
1Division of General Internal Medicine, Feinberg School of Medicine, Institute for Healthcare Studies, Northwestern University, Chicago, IL 60611, USA. spersell@nmff.org
Electronic health record (EHR) systems significantly improved quality improvement (QI) for 14 measures by enhancing measurement and clinician feedback. This multifaceted QI intervention accelerated improvement rates for multiple chronic disease and preventive service measures.
Area of Science:
- Health Informatics
- Quality Improvement Science
- Clinical Practice Research
Background:
- Electronic health record (EHR) systems offer significant potential for advancing quality improvement (QI) initiatives.
- EHRs can enhance quality measurement and integrate various QI strategies effectively.
- Optimizing EHRs is crucial for improving healthcare delivery and patient outcomes.
Purpose of the Study:
- To implement and evaluate a multifaceted QI intervention utilizing EHR tools.
- The intervention aimed to enhance quality measurement, including contraindications and patient refusals.
- Key goals included improving point-of-care reminders and providing valid clinician feedback for 16 chronic disease and preventive service measures.
Main Methods:
- A time series analysis was conducted at a large internal medicine practice.
- A commercial EHR system was employed for the study.
- The study included adult patients eligible for each measure, with sample sizes ranging from approximately 100 to 7500.
Main Results:
- Significant performance improvement was observed for 8 measures in the year preceding the intervention.
- Following the intervention, 14 measures showed significant performance improvements.
- The intervention year demonstrated a more rapid improvement rate for 9 measures compared to the previous year (P < 0.001 for 8).
Conclusions:
- A multifaceted QI intervention using EHR tools successfully improved performance and accelerated improvement rates across multiple measures.
- Enhanced quality measurement and timely clinician feedback were key drivers of the observed improvements.
- The study highlights the effectiveness of EHR-integrated QI strategies in advancing healthcare quality.
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