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Medication errors management process in hospital: a 6-month pilot study
Laure Thomas1, Catherine Cordonnier-Jourdin, Ghislaine Benhamou-Jantelet
1Pharmacovigilance Center, Chenevier-Mondor Hospital, AP-HP, 51 av. du Mal de Lattre de Tassigny 94010 Créteil, France. laure.thomas@hmn.aphp.fr
Abstract:
The objectives of this study are to assess the relevance of the medication error reporting system in a French teaching hospital, to enable the collection of medication error reports and to take corrective actions to reduce occurrence. This is a prospective pilot study based on blame-free reporting by healthcare professionals. The study setting is five medical/surgical departments in a French teaching hospital over a 6-month period. The main outcomes of this study are types, frequency, and consequences of medication errors reported. Over a 6-month period, 47 medication errors were reported. Twenty-eight (60%) were related to the prescription process, of which 17 were prescribing errors, 10 were because of data capture error and one was because of software malfunction. Ten medication errors (21%) were related to the dispensing process and eight (17%) to errors occurring during drug administration. Finally, one medication error (2%) was related to prescription, dispensing, and administration. The reporting process was accepted by most healthcare professionals who agreed to initiate medication errors reports upon assurance that data collection will be confidential. The reporting process led to several avoidance actions to minimize the medication error risk. Maintaining confidentiality embedded within a nonpunitive environment, this method was accepted by all participating personnel. Medication errors could be collected, reviewed, and corrective actions taken. This strategy can be a first step in a long-term ongoing process to prevent future medication errors in hospitals.
Insights
A French teaching hospital implemented a blame-free medication error reporting system. This pilot study successfully collected reports, identified error types, and initiated corrective actions to improve patient safety.
Area of Science:
- Health Sciences
- Patient Safety
- Medical Error Analysis
Background:
- Medication errors pose a significant risk to patient safety in healthcare settings.
- Effective reporting systems are crucial for identifying and mitigating medication errors.
- A blame-free approach encourages healthcare professionals to report errors without fear of reprisal.
Purpose of the Study:
- To evaluate the effectiveness of a medication error reporting system in a French teaching hospital.
- To facilitate the collection and analysis of medication error data.
- To implement corrective actions aimed at reducing the occurrence of medication errors.
Main Methods:
- A prospective pilot study was conducted over six months in five medical/surgical departments.
- Healthcare professionals participated in a blame-free reporting system for medication errors.
- Data collected included the types, frequency, and consequences of reported medication errors.
Main Results:
- A total of 47 medication errors were reported during the six-month study period.
- The majority of errors (60%) were associated with the prescription process.
- The reporting system was well-received by healthcare professionals, ensuring confidentiality and leading to avoidance actions.
Conclusions:
- A blame-free medication error reporting system is relevant and feasible in a French teaching hospital setting.
- The system enabled the collection of valuable data on medication errors and facilitated the implementation of corrective measures.
- This approach represents a vital first step towards a long-term strategy for preventing medication errors and enhancing patient safety.
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