Related Experiment Video
Updated: Jun 5, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Early career RNs' perceptions of quality care in the hospital setting
Daniel D Cline1, Marie-Claire Rosenberg, Christine T Kovner
1New York University, New York, NY, USA. ddc272@nyu.edu
Abstract:
The purpose of this study was to explore early-career registered nurses' perceptions of high-quality nursing care in hospitals. The study findings contribute to ongoing work intended to explore and define what quality nursing care is and how it ultimately impacts patients. The final sample analyzed for this article consisted of 171 narrative responses from hospital-based registered nurses. We used Krippendorff's technique for qualitative content analysis to identify themes. Three themes emerged as integral to high quality nursing care: registered nurse presence, developing relationships, and facilitating the flow of knowledge and information. Development of nursing quality indicators should focus on nursing processes in addition to patient outcomes. Such a focus would better capture the complexity of hospital nursing care.
Related Concept Videos
Nurses' Legal Responsibilities II
Communication between nurses and patients...
Hospitals-II
Nurses that work in hospitals have...
Accountability and Responsibility of a Nurse II
For example, a nurse demonstrating respect and compassion might listen attentively to a patient's concerns, provide comfort...
Ethical Issues
Ethical Concerns in Healthcare:
The Professional Nurse
Communication skills: These are critical characteristics, especially speaking and listening.
Current Trends in Nursing II