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Quality Assurance01:19

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Quality assurance is the overarching term used to describe the activities employed to ensure the proper performance of a system. These activities can be classified into three categories: quality control, quality assessment, and internal corrective measures. Typically, these activities work cyclically: quality control is performed before and during the analysis, while quality assessment occurs during and after the investigation. Internal corrective measures are implemented based on the findings...
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Developing and implementing quality standards for memory services: The Memory Services National Accreditation

Emily Doncaster1, Maureen McGeorge, Martin Orrell

  • 1Royal College of Psychiatrists, Centre for Quality Improvement, London, UK. edoncaster@cru.rcpsych.ac.uk

Aging & Mental Health
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Summary
This summary is machine-generated.

A nationally agreed set of quality standards for memory services was developed and tested. Implementing the Memory Services National Accreditation Programme (MSNAP) can improve the quality of UK memory care.

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Area of Science:

  • Gerontology
  • Healthcare Quality Improvement
  • Neuroscience

Background:

  • Inconsistent models lead to variable quality in memory services.
  • Quality standards are effective in other healthcare settings.
  • A national framework is needed for UK memory services.

Purpose of the Study:

  • To develop quality standards for memory services.
  • To establish a basis for the Memory Services National Accreditation Programme (MSNAP).

Main Methods:

  • Literature review and content analysis.
  • Stakeholder workshops and consultations.
  • Pilot testing of draft standards in 13 memory services.

Main Results:

  • Finalized 148 quality standards across four domains: management, resources, assessment/diagnosis, and ongoing care.
  • Pilot identified areas of improvement, such as patient-centered diagnosis disclosure.
  • Pilot highlighted needs for further development, including feedback mechanisms for referrers, patients, and carers.

Conclusions:

  • Nationally agreed quality standards for memory services can be developed and tested.
  • Implementation of the Memory Services National Accreditation Programme (MSNAP) is expected to enhance UK memory service quality.