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CrowdED: crowding metrics and data visualization in the emergency department.
Laura S Greci1, Christina E Parshalle, Alan Calvitti
1VA San Diego Healthcare System, Health Services Research & Development, San Diego, CA 92161, USA. lgreci@ucsd.edu
Emergency department crowding was assessed using validated metrics and a novel data visualization technique. Staff workload, patient reneging, and demand value effectively measure crowding, aiding quality improvement.
Area of Science:
- Emergency Medicine
- Healthcare Operations Research
Background:
- Emergency department (ED) crowding is a significant issue impacting patient care and operational efficiency.
- Existing metrics for ED crowding require validation and may benefit from enhanced visualization techniques.
Purpose of the Study:
- To validate established ED crowding metrics within a specific facility.
- To introduce and evaluate a new data visualization method for analyzing ED crowding.
Main Methods:
- A sequential cross-sectional study was conducted in an urban adult veterans administration ED.
- Data on patient flow, resource availability, and staff workload were collected bi-hourly.
- Crowding was assessed using a validated instrument, and logistic regression analyzed trends and significance.
Main Results:
- Patient reneging, demand value, and ED Work Index significantly correlated with the crowding instrument (P < .01).
- Staff workload ranks were a significant predictor of patient reneging (OR 6.0).
- Data visualization effectively presented crowding metrics, supported by logistic regression.
Conclusions:
- Demand value, ED Work Index, and patient reneging are valid indicators of crowding in this ED.
- Staff workload offers a simple, single-question measure of crowding.
- Data visualization can facilitate site-specific analysis to guide quality improvement initiatives aimed at reducing ED crowding.
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