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Research in communication skills training translated into practice in a large organization: a proactive use of the
Jette Ammentorp1, Poul-Erik Kofoed
1Health Services Research Unit, Lillebaelt Hospital/IRS University of Southern Denmark, Denmark. Jette.ammentorp@slb.regionsyddanmark.dk
Objective:
To describe how a specific communication course for health professionals has been evaluated and implemented in clinical practice and how it will be transferred and evaluated at the entire hospital.
Methods:
The different phases of the research process from generating the hypothesis to implementing the results are described and exemplified by means of published studies and a study under planning. RE-AIM, an acronym for Reach, Efficacy/Effectiveness, Adoption, Implementation, and Maintenance, is used to describe the process.
Results:
In descriptive studies we identified a need for improving the communication with patients. By evaluating the efficacy and effectiveness of communication skills training we showed that the courses could improve clinicians' self-efficacy in specific communication tasks. After all clinicians had participated in the communication course the proportion of satisfied parents increased significantly. Based on these experiences a program for implementing the communication course at the entire hospital is being planned.
Conclusion:
To succeed in translating the research results into practice, long-term commitment is needed in order to create a conducive climate for the implementation.
Practice Implications:
This focused and goal-oriented approach may inspire other researchers when planning, conducting, and evaluating their research.
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