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Related Experiment Videos

Communication strategies in caring for the underserved.

W Ventres1, P Gordon

  • 1Department of Family and Community Medicine, University of Arizona, Tucson 85724.

Journal of Health Care for the Poor and Underserved
|January 1, 1990
PubMed
Summary

Physicians can improve care for underserved patients by addressing communication barriers. Strategies include attentive care, avoiding jargon, and using empowering language to foster shared understanding and patient empowerment.

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Area of Science:

  • Medical Sociology
  • Health Communication
  • Health Disparities

Background:

  • Underserved populations face significant barriers to healthcare access and quality.
  • Communication challenges between physicians and low-income patients hinder effective care.
  • These challenges stem from structural issues and interpersonal dynamics, including power imbalances and information asymmetry.

Purpose of the Study:

  • To identify and address communication barriers in physician-patient relationships with underserved individuals.
  • To provide actionable strategies for healthcare practitioners and educators to improve patient communication and empowerment.
  • To explore methods for overcoming information gaps and power differentials in clinical encounters.

Main Methods:

  • Qualitative analysis of communication dynamics in physician-patient interactions.

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  • Review of existing literature on health communication and patient-centered care.
  • Development of practical communication techniques for clinicians.

    • Main Results:

    • Inadequate information sharing and power imbalances are primary communication failures.
    • Attentive patient care, mindful use of jargon, and self-empowering language are effective strategies.
    • These approaches can enhance patient understanding and engagement.

    Conclusions:

    • Improving communication is crucial for equitable healthcare for underserved patients.
    • Specific communication strategies can empower patients and mitigate disparities.
    • Educators and practitioners should implement these techniques to foster better health outcomes.