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A Novel Method for Involving Women of Color at High Risk for Preterm Birth in Research Priority Setting
14:43

A Novel Method for Involving Women of Color at High Risk for Preterm Birth in Research Priority Setting

Published on: January 12, 2018

Patient satisfaction with birthing center nursing care and factors associated with likelihood to recommend

Jeanine Senti1, Steven D LeMire

  • 1Altru Family Birthing Center, University of North Dakota College of Nursing, Grand Forks, ND 58206, USA. jsenti@altru.org

Journal of Nursing Care Quality
|March 5, 2011
PubMed

This study analyzed data from an existing hospital birthing center patient satisfaction survey to determine which care factors were most important to patients and correlated with the likelihood to recommend the facility to others. Three dimensions of care emerged--wait time, communication, and service. Patients gave lower scores for satisfaction if they waited longer than expected for a call light response: 40% of patients expected to wait 4 minutes or less for a response. Discussing with patients realistic wait times for call light responses may be a way to improve patient satisfaction.

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