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Related Concept Videos

Frustration and Conflict: Avoidance-Avoidance, Double-Approach Avoidance01:14

Frustration and Conflict: Avoidance-Avoidance, Double-Approach Avoidance

Avoidance-avoidance conflict refers to a psychological situation where a person must choose between two or more unpleasant alternatives. These conflicts are particularly stressful because neither option is desirable. This dilemma is often expressed in sayings like "caught between a rock and a hard place" or "between the devil and the deep blue sea." For instance, individuals who fear dental procedures may find themselves torn between enduring a painful toothache or facing the anxiety of...
Frustration and Conflict: Approach-Approach, Approach-Avoidance01:20

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Frustration occurs when people are obstructed or prevented from achieving a desired goal or fulfilling a perceived need. For example, when someone's input is ignored in a discussion, it can lead to feelings of frustration. Conflict, however, arises from opposing interests, goals, or actions. Conflicts can take various forms based on the nature of these opposing desires or goals.
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Ethical Issues

Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
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As a result of their tendency to use...
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According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation, obedience...
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Investigating Pain-Related Avoidance Behavior using a Robotic Arm-Reaching Paradigm
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Nursing and conflict communication: avoidance as preferred strategy.

Margaret M Mahon1, Anne M Nicotera

  • 1School of Nursing, George Mason University, Fairfax, Virginia 22030, USA. mmahon@gmu.edu

Nursing Administration Quarterly
|March 16, 2011
PubMed
Summary

Nurses often avoid workplace conflict, but when they do confront it, they prefer constructive communication strategies. Nurse managers are more likely to engage in direct communication. This study explores conflict management in nursing.

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Area of Science:

  • Nursing
  • Health Communication
  • Organizational Behavior

Background:

  • Workplace conflict is a common challenge in nursing.
  • Effective conflict management is crucial for a healthy work environment and patient care.
  • Communication competence provides a framework for understanding effective conflict resolution.

Purpose of the Study:

  • To explore the conflict confrontation strategies selected by nurses.
  • To examine the relationship between communication competence and conflict management in nursing.
  • To identify differences in conflict handling between staff nurses and nurse managers.

Main Methods:

  • An exploratory study design was employed.
  • Data were collected from 57 nurses using instruments assessing conflict management strategies.
  • The conceptual framework of communication competence guided the study.

Main Results:

  • Nurses reported a significant preference for avoiding direct conflict confrontation.
  • Nurse managers demonstrated a lower tendency to avoid direct communication compared to staff nurses.
  • Nurses who confronted conflict were more inclined to use constructive strategies over destructive ones.

Conclusions:

  • Findings highlight a prevalent avoidance of direct conflict among nurses.
  • Constructive strategies are favored when nurses do engage in conflict confrontation.
  • Integrating health communication principles into nursing education and practice is recommended to enhance conflict management skills.