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Published on: August 1, 2019
Faculty and student expectations and perceptions of e-mail communication in a campus and distance doctor of pharmacy
Pamela A Foral1, Paul D Turner, Michael S Monaghan
1Creighton University School of Pharmacy and Health Professions, Omaha, Nebraska 68178, USA. pforal@creighton.edu
Objective:
To examine faculty members' and students' expectations and perceptions of e-mail communication in a dual pathway pharmacy program.
Methods:
Three parallel survey instruments were administered to campus students, distance students, and faculty members, respectively. Focus groups with students and faculty were conducted.
Results:
Faculty members perceived themselves as more accessible and approachable by e-mail than either group of students did. Campus students expected a shorter faculty response time to e-mail and for faculty members to be more available than did distance students.
Conclusion:
E-mail is an effective means of computer-mediated communication between faculty members and students and can be used to promote a sense of community and inclusiveness (ie, immediacy), especially with distant students.
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