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Performance feedback: an exploratory study to examine the acceptability and impact for interdisciplinary primary care
Sharon Johnston1, Michael Green, Patricia Thille
1CT Lamont Primary Health Care Research Centre, Élisabeth Bruyère Research Institute, University of Ottawa, Department of Family Medicine, Ottawa, Ontario, Canada. sjohnston@bruyere.org
BMC Family Practice
|March 30, 2011
Summary
Primary care teams welcomed performance feedback, finding it beneficial for quality improvement. However, current metrics don't fully represent all roles, and a clearer understanding of data use is needed for effective implementation.
Area of Science:
- Primary Care Research
- Health Services Research
- Team Performance
Background:
- Mixed methods study exploring feedback on team performance data for primary care interdisciplinary teams.
- Assesses acceptability and impact of performance data feedback.
Purpose of the Study:
- To explore the acceptability and impact of team performance data feedback.
- To understand how feedback influences primary care interdisciplinary teams' quality improvement efforts.
Main Methods:
- Seven interdisciplinary teams received a facilitated one-hour performance feedback session.
- Feedback presented data on chronic disease management, access, patient satisfaction, and team function.
Main Results:
- Performance feedback was broadly welcomed, potentially enhancing team capacity for quality improvement.
- Existing performance indicators may not equally reflect all disciplines' contributions.
- Understanding how to utilize data for improvement was a barrier.
Conclusions:
- Performance feedback can engage interdisciplinary teams in primary care quality improvement.
- Need for shared responsibility and flexible, interactive reporting structures that reflect all team members' contributions.
- Developing reporting systems that better align with team needs is crucial for promoting quality improvement.
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