Five main processes in healthcare: a citizen perspective
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Published on: February 16, 2011
Bo Bergman1, Duncan Neuhauser, Lloyd Provost
1Chalmers University of Technology, Gothenburg, SE 41296, Sweden.bo.bergman@chalmers.se
Abstract:
A citizen point of view on the healthcare system, its processes and their improvement is emphasised. From this point of view, five main processes are identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases and Providing for a Good End of Life. The citizen should be looked upon as a cocreator of value and improvement of these processes.
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