Related Experiment Video
Updated: Jun 3, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Five main processes in healthcare: a citizen perspective
Bo Bergman1, Duncan Neuhauser, Lloyd Provost
1Chalmers University of Technology, Gothenburg, SE 41296, Sweden.bo.bergman@chalmers.se
BMJ Quality & Safety
|April 1, 2011
Summary
Citizens are key to improving healthcare processes, including staying healthy, detecting and diagnosing diseases, treatment, and end-of-life care. Viewing patients as co-creators enhances healthcare value and system improvements.
Area of Science:
- Healthcare Systems Analysis
- Patient-Centered Care
- Process Improvement
Background:
- Current healthcare systems often lack a comprehensive citizen perspective.
- Understanding citizen viewpoints is crucial for effective healthcare improvement.
- The identified processes cover the entire patient journey.
Purpose of the Study:
- To emphasize the citizen's point of view on the healthcare system.
- To identify key healthcare processes from a citizen's perspective.
- To highlight the role of citizens as co-creators in healthcare improvement.
Main Methods:
- Qualitative analysis of citizen perspectives.
- Identification and categorization of core healthcare processes.
- Conceptual framework development based on citizen input.
Main Results:
- Five core healthcare processes were identified: Keeping Healthy, Detecting Health Problems, Diagnosing Diseases, Treating Diseases, and Providing for a Good End of Life.
- The citizen's role as a co-creator of value and improvement was emphasized.
- A citizen-centric model for healthcare process evaluation was proposed.
Conclusions:
- Integrating citizen perspectives is vital for optimizing healthcare processes.
- Empowering citizens as co-creators can lead to significant healthcare value.
- Future healthcare improvements should prioritize citizen engagement and co-creation.
Related Concept Videos
01:26Methods Of Healthcare Delivery System
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is limited...
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is limited...
01:18Introduction To Health Care Delivery System
The healthcare system is constantly changing and complex. Various services are available from different healthcare providers, but gaining access to these services has become challenging for people with limited healthcare insurance. Uninsured people present a challenge to healthcare because they frequently postpone or forego treatment.
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
The Institute of Medicine (IOM) advocates for a patient-centered, effective, safe, timely, equitable, and effective healthcare system. The National Priorities...
01:29Issues And Trends In Healthcare Delivery System
The issues and trends in healthcare delivery are constantly changing. The COVID-19 pandemic is one recent issue that wreaked havoc on healthcare systems, causing a shortage of healthcare workers, high demand for medicines and supplies, and increased medical expenditure due to a lack of insurance. Other issues include rising healthcare costs and care fragmentation.
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
Cost Containment
Payment for healthcare services has historically promoted adoption of costly and often unnecessary or inefficient...
01:13Patient-centered Care
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
01:27Fundamentals of Nursing Process I
The nursing process is the core of practice for every registered nurse to deliver holistic, patient-focused care. The following are the five steps in the nursing process.
01:26Traditional Level Of Health Care System
The levels of care describe the services provided in the healthcare system. Accordingly, there are six levels of the traditional healthcare system in the US: preventive, primary, secondary, tertiary, restorative, and continuing healthcare. A nurse must understand how the healthcare industry organizes and provides services within these levels of care.
The preventive healthcare service includes tests for screening. Preventive health care services include identifying and reducing disease risk...
The preventive healthcare service includes tests for screening. Preventive health care services include identifying and reducing disease risk...