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Published on: February 16, 2011

Selecting a provider: what factors influence patients' decision making?

Jean Abraham1, Brian Sick, Joseph Anderson

  • 1Division of Health Policy and Management, University of Minnesota, Minneapolis, USA. abrah042@umn.edu

Journal of Healthcare Management / American College of Healthcare Executives
|April 19, 2011
PubMed
Summary

Patient provider selection hinges on physician and organizational reputation, plus health plan affiliation and appointment ease. Formal quality data and ads have minimal impact on consumer healthcare choices.

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