Disease versus illness: one patient's definition

This article follows a healthcare speaker through a prostate cancer diagnosis, treatment, and recovery. While the disease may be cured, the ordeal surrounding the entirety of the patient experience was far more difficult to overcome. Told from a patient's vantage point, there are valuable lessons to be learned regarding patient care and satisfaction, retention, and referral The 12 strategies outlined by the author provide an easy-to-implement guide that you and your staff can put into practice immediately.