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Satisfaction with health care among Latinas
Ana F Abraído-Lanza1, Amarilis Céspedes, Shaira Daya
1Columbia University, Mailman School of Public Health, Department of Sociomedical Sciences, New York, NY 10032, USA. aabraido@columbia.edu
Journal of Health Care for the Poor and Underserved
|May 10, 2011
Summary
Longer wait times and poor patient-physician interactions negatively impact healthcare satisfaction for Latina immigrants. Improving these factors is crucial for enhancing their overall care experience.
Area of Science:
- Health Services Research
- Sociology of Health and Illness
- Latina Health Disparities
Background:
- Growing interest in healthcare access disparities.
- Limited understanding of care facets and satisfaction among Latinas.
- Need to identify predictors of healthcare satisfaction in this demographic.
Purpose of the Study:
- Examine factors predicting healthcare satisfaction among Latina immigrants in NYC.
- Investigate the role of access, patient-physician interaction, and medical mistrust.
- Understand specific healthcare elements influencing satisfaction.
Main Methods:
- Structured interviews with 220 Latinas (aged 40+, predominantly Dominican).
- Analysis of healthcare access, patient-physician interaction, and medical mistrust.
- Assessment of predictors of satisfaction with healthcare received.
Main Results:
- Increased waiting time predicted healthcare dissatisfaction.
- Higher quality patient-physician interaction predicted less dissatisfaction.
- Waiting time partially mediated the effect of patient-physician interaction on dissatisfaction.
Conclusions:
- Healthcare access and patient-physician interaction quality significantly impact satisfaction.
- Addressing wait times and improving communication are key to enhancing care for Latina immigrants.
- Specific healthcare system factors play a vital role in patient satisfaction.
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