Implementing relationship-based care
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Published on: February 16, 2011
Rebecca P Winsett1, Sheila Hauck
1St Mary's Medical Center, Evansville, Indiana 47750, USA. rpwinsett@stmarys.org
Objective:
The authors describe verbal and nonverbal caring behaviors of nurses before and after implementation of a model of Relationship-Based Care (RBC). Nurse turnover and patient satisfaction were evaluated to support the organizational commitment to RBC.
Background:
To become foundational for all interactions, caring behaviors must be enculturated among nurses, colleagues (professionals and nonprofessionals), and organizational leaders.
Methods:
An observational design describing verbal and nonverbal caring behaviors prior to implementation of RBC and at 3 and 12 months after implementation.
Results:
Findings suggest that verbal and nonverbal caring behaviors increased. Behaviors were sustained at 1 year. Nurse turnover rates decreased from 9.4% to 1.9%.
Conclusion:
Observable caring behaviors and nurse turnover rates improved with the implementation of RBC.
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