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Published on: January 15, 2017
Exploring strategies to improve emergency department intake
1Intermountain Institute for Health Care Delivery Research, Salt Lake City, Utah, USA.
The Journal of Emergency Medicine
|May 31, 2011
Summary
Emergency department (ED) wait times are a concern, leading some patients to leave without care. A learning collaborative identified and presented 15 innovative intake strategies to improve patient flow and reduce delays.
Area of Science:
- Emergency Medicine
- Healthcare Innovation
- Process Improvement
Background:
- The emergency department (ED) serves as a critical entry point for hospital admissions in the US.
- Unacceptable wait times result in 3% of patients leaving the ED without physician evaluation.
- Improving patient intake is crucial for efficient emergency care delivery.
Framework:
- A year-long learning collaborative was established to study ED patient intake innovations.
- An improvement competition was used to collect and evaluate successful intake strategies.
- A qualitative scoring system identified 15 finalist innovations for presentation.
Implementation:
- Innovations were presented to ED leaders, researchers, and policymakers at a conference.
- Submitted innovations were categorized into physical plant changes, technological advancements, and process/flow modifications.
- The collaborative focused on novel, often non-academic, intake strategies.
Implications:
- This qualitative review summarizes novel strategies for enhancing ED patient intake.
- The presented innovations offer potential solutions for reducing wait times and improving patient throughput.
- Findings provide insights for healthcare organizations seeking to optimize emergency department operations.
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