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Parent satisfaction with the electronic medical record in an academic pediatric rheumatology practice

Paul Rosen1, Steven J Spalding, Michael J Hannon

  • 1Children's Hospital of Pittsburgh of UPMC, University of Pittsburgh School of Medicine, Pittsburgh, PA 15224, USA. Paul.Rosen@chp.edu

Journal of Medical Internet Research
|May 31, 2011
PubMed

Insights

Implementing electronic medical records (EMR) in pediatric rheumatology improved patient satisfaction. Families reported better quality of care and preferred physicians using EMR systems over paper charts.

Area of Science:

  • Pediatric Rheumatology
  • Health Informatics
  • Patient Experience

Background:

  • Limited research exists on patient satisfaction following electronic medical record (EMR) implementation.
  • Few studies have investigated the impact of EMR systems specifically within pediatric settings.

Purpose of the Study:

  • To evaluate the effect of adopting an electronic medical record system on patient families.
  • Focus on an academic pediatric rheumatology practice.

Main Methods:

  • Cross-sectional surveys administered to families.
  • Data collected one month before EMR implementation and three months after.

Main Results:

  • EMR system adoption was generally well-received by families.
  • Parents perceived an improvement in the quality of physician care with EMR compared to paper charts (55% vs. 26%, P < .001).
  • A higher percentage of parents preferred physicians using EMR over paper records (68% vs. 51%, P = .01).

Conclusions:

  • Transitioning to an EMR system in pediatric rheumatology can enhance patient satisfaction.
  • EMR implementation positively impacts the overall office visit experience for families.
Abstract

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