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Improving parental satisfaction in pediatric orthopaedics.

Geraint Williams¹, Giles Pattison, Chrishan Mariathas

¹Trauma and Orthopaedics, University Hospital (Walsgrave site), Coventry, UK. andg2@hotmail.com

Journal of Pediatric Orthopedics

|June 10, 2011

Summary

Parental satisfaction in pediatric orthopaedic care is high for medical treatment and staff attitudes but lower for information on routines. Improving information delivery and retention can enhance overall care quality.

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Area of Science:

Orthopaedic Surgery
Patient Satisfaction
Healthcare Quality

Background:

No prior studies have assessed parental satisfaction with pediatric orthopaedic inpatient care quality.
This study aimed to identify areas for improvement in inpatient care to enhance parental satisfaction.

Purpose of the Study:

To measure parental satisfaction and service quality in pediatric orthopaedic inpatient settings.
To identify specific domains of care that impact parental satisfaction.

Main Methods:

A prospective observational study utilizing the Swedish parent satisfaction questionnaire.
Data collected from 104 pediatric orthopaedic inpatients (elective and trauma) aged 2-6 years.
Evaluated 8 quality domains including information, accessibility, medical treatment, and staff attitudes.

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Main Results:

Highest satisfaction scores were observed for "medical treatment" (95%) and "staff attitudes" (95%).
The lowest satisfaction score was for "information on routines" (86%).
Parents desired greater information provision, indicating a retention issue rather than a lack of information.

Conclusions:

Improving the provision and parental retention of information on routines is key to enhancing satisfaction.
Tailored information pamphlets for common conditions may improve parental awareness and satisfaction.
Enhancing information dissemination is the most promising strategy for improving pediatric orthopaedic inpatient care quality.