A methodology to assess experiences in implementing e-Health solutions in Croatian family medicine

The central information system of primary health care of the Republic of Croatia is in an early stage of implementation which for now covers integration of all family doctors' offices into a single comprehensive eHealth network connecting their software solutions with the national payer institute and public health authority. Measuring the quality and efficiency of information systems at an early stage of development is a very difficult task. The main goal of this work is establishing the foundation for a formal methodology to measure and quantify the experience of family doctors in the current use of this system. A questionnaire has been created to support the work which, on one side carefully follows our assumptions for quality criteria, and on the other collects valuable input from the users of the technology and solutions implemented. Our work is closely aligned with worldwide accepted standards and recommendations carefully analyzed and localized to reflect the current environment and health policy. This paper presents some preliminary results based on the survey conducted with family doctors on the field.