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Support Our Staff--a unique program to help deal with patient assault
Marilyn Lewis Lanza1, Satu Schmidt, Fred McMillan
1Edith Nourse Rogers Memorial Veterans Hospital, Bedford, Massachusetts, USA. marilyn.lanza@va.gov
Perspectives in Psychiatric Care
|June 29, 2011
Summary
The "Support Our Staff" program equipped healthcare workers with coping strategies for assaults. While helpful, staff felt blamed and unsupported by management, highlighting a need for institutional accountability and empowerment.
Area of Science:
- Healthcare Management
- Occupational Safety
- Trauma Informed Care
Background:
- Workplace violence against healthcare staff is a significant issue.
- Assaulted staff often lack adequate support and coping mechanisms.
- Existing interventions may not fully address the psychological impact on victims.
Purpose of the Study:
- To evaluate the effectiveness of the "Support Our Staff" program.
- To provide assaulted staff with current information and coping strategies.
- To identify areas for improvement in institutional support for victims of workplace violence.
Main Methods:
- Program development and implementation.
- Participant feedback collection.
- Qualitative analysis of staff experiences and perceptions.
Main Results:
- Program participants reported feeling helped and better prepared for future assaults.
- Staff expressed feelings of being blamed for disruptions caused by assaults.
- A significant lack of support from management was reported by victims.
Conclusions:
- The "Support Our Staff" program offers valuable coping strategies.
- Healthcare institutions must acknowledge and address management's role in workplace violence.
- Empowering staff through involvement in program development and encouraging reporting is crucial for improving support systems.
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