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A process improvement strategy for patient safety
Martin Lees1, Patty Chapman, Spencer Dickson
1Royal Victoria Hospital, 201 Georgian Drive, Barrie, ON L4M 9R2, Canada. leesm@rvh.on.ca
Abstract:
Most change processes fail. Success requires a systematic approach based on the best practices performed within a setting of significant commitment by the organization and its leaders and staff. The Institute for Healthcare Improvement (IHI) framework for improvement was used along with cascading organization-wide performance indicators with specific targets and the implementation of performance reporting. This approach successfully improved the two patient safety practices of acute myocardial infarction and medication reconciliation.
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