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Parent satisfaction with a pediatric practice in Germany: a questionnaire-based study
Anne Weissenstein1, Alexandra Straeter, Gloria Villalon
1Ped Mind Institute, Aerzte- und Finanzzentrum Epe, Hindenburgring 4, Gronau, Germany.
Italian Journal of Pediatrics
|July 7, 2011
Summary
Parental satisfaction in pediatric day centers is crucial for treatment compliance. Key factors include staff communication, infrastructure, and overall experience, influencing recommendations and repeat visits.
Area of Science:
- Pediatric healthcare quality assessment
- Patient satisfaction studies
Background:
- Parental satisfaction is vital for pediatric day center success, directly impacting treatment compliance.
- A questionnaire was developed to identify predictors of parental satisfaction and areas for improvement.
Purpose of the Study:
- To ascertain factors predicting parental satisfaction in a pediatric day center.
- To identify potential areas for quality improvement within the practice.
Main Methods:
- A 27-item questionnaire was administered to 127 parents at a pediatric day center.
- The survey assessed satisfaction with infrastructure, organization, staff communication, doctor's competence, and overall impression.
- Sociodemographic data and open-ended comments were also collected.
Main Results:
- 67 parents (52.7%) responded, reporting high satisfaction levels across all domains.
- Mean satisfaction scores were 3.61 for infrastructure/organization, 3.56 for staff/doctor competence, and 3.65 overall.
- 91% would revisit, and 84.2% would recommend the practice.
Conclusions:
- Parental satisfaction surveys are essential for pediatric day center success.
- Factors like short waiting times, friendly staff, and appealing facilities significantly contribute to high satisfaction.
- Effective doctor-parent interaction is important, but other elements also play a critical role.
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