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Professional burnout as the state and process--what to do?
1University of Maribor, School of Medicine, Department for Health Psychology, Maribor, Slovenia. zlatka.rakovec-felser@triera.net
Collegium Antropologicum
|July 16, 2011
Summary
Burnout in human services stems from job demands, work organization, and social dynamics, not just individual factors. Addressing burnout requires considering both individual and organizational support systems for prevention and reduction.
Area of Science:
- Psychology
- Sociology
- Organizational Behavior
Background:
- Human service professionals face intense interpersonal interactions centered on client problems.
- These interactions can evoke strong negative emotions in staff.
- Burnout is a complex issue influenced by job characteristics, work organization, social relationships, and personal factors.
Purpose of the Study:
- To explore the multifaceted causes of burnout in human service professionals.
- To investigate burnout as a consequence of disturbed social exchange at interpersonal, team, and organizational levels.
- To identify theoretical frameworks for preventing and reducing burnout.
Main Methods:
- Review and application of social comparison theory, equity theory, and Kahn's employee engagement model.
- Integration of Schaufeli-Buunk's social exchange model for a comprehensive understanding.
- Consideration of logotherapy, positive psychology, and humanistic psychology principles.
Main Results:
- Burnout is not solely an individual problem but is significantly influenced by the work environment and social exchange dynamics.
- A disturbed balance in social exchange at various levels contributes to burnout.
- Theoretical models offer insights into preventing and mitigating burnout.
Conclusions:
- Burnout prevention and reduction strategies must address both individual and organizational factors.
- Understanding social exchange and employee engagement is crucial for supporting human service professionals.
- Integrating psychological theories can provide a holistic approach to managing burnout in human service settings.
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