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Related Experiment Video

Updated: May 30, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Pathways to translating experiential knowledge into mental health policy.

Gayle Restall1, Juliette E Cooper, Joseph M Kaufert

  • 1Department of Occupational Therapy, School of Medical Rehabilitation, Faculty of Medicine, University of Manitoba, Winnipeg, Manitoba, Canada. g_restall@umanitoba.ca

Psychiatric Rehabilitation Journal
|July 20, 2011
PubMed
Summary

Citizen-users

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Last Updated: May 30, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Area of Science:

  • Social Policy
  • Mental Health Services Research
  • Health Systems

Background:

  • Experiential knowledge from mental health and social housing service users (citizen-users) is crucial for effective policymaking.
  • Understanding the pathways for this knowledge transfer is essential for inclusive policy development.

Purpose of the Study:

  • To explore and identify the diverse pathways through which citizen-users' experiential knowledge informs mental health and social housing policymaking.
  • To analyze factors influencing the effectiveness of these knowledge-transfer pathways.

Main Methods:

  • Qualitative instrumental case study in Manitoba, Canada, focusing on mental health and social housing policy.
  • Data collected through interviews with 21 key informants across citizen-users, service providers, advocacy groups, and government officials.
  • Inductive qualitative analysis of interview data and policy-related documents.

Main Results:

  • Diverse direct and indirect pathways exist for citizen-users' experiential knowledge to reach policymakers.
  • Indirect pathways involve knowledge translation by other actors, with integrity influenced by pathway complexity and translator motivations.
  • Enhancing pathways requires fostering a supportive culture, leadership, and skills for engaging citizen-users and ensuring accurate knowledge translation.

Conclusions:

  • Action is needed to strengthen pathways for citizen-users' experiential knowledge in policymaking for recovery-oriented mental health systems.
  • Service providers, advocacy representatives, and government officials play key roles in promoting policymaking informed by citizen-user experiences.