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Published on: August 1, 2017
Communication vulnerable patients in the pediatric ICU: Enhancing care through augmentative and alternative
John M Costello1, Lance Patak, Jennifer Pritchard
1Department of Otolaryngology and Center for Communication Enhancement, Augmentative Communication Program, Children's Hospital Boston, Boston, MA, USA.
Insights
Children in the pediatric intensive care unit (PICU) often struggle to communicate, leading to distress and medical errors. Implementing augmentative and alternative communication (AAC) strategies improves their ability to express needs, enhancing care and outcomes.
Area of Science:
- Pediatric critical care medicine
- Communication sciences and disorders
- Health informatics
Background:
- Children in pediatric intensive care units (PICUs) face significant communication barriers due to various impairments.
- Inability to communicate causes distress and increases risks of medical errors and prolonged hospital stays.
- Growing recognition of communication access needs in hospitals, driven by new standards and evidence of improved outcomes.
Purpose of the Study:
- To describe a phased intervention approach for communication-vulnerable children in the PICU.
- To provide examples of augmentative and alternative communication (AAC) strategies for this population.
- To emphasize the importance of ensuring communication access throughout a child's changing medical condition.
Main Methods:
- The article outlines a three-phase intervention model tailored for pediatric intensive care patients.
- It includes examples of augmentative and alternative communication (AAC) tools and strategies.
- Focuses on adapting interventions as the child's medical status evolves.
Main Results:
- Effective communication strategies, including AAC, enable children to express needs, wants, and feelings.
- Improved patient-provider communication is linked to better treatment success and reduced medical errors.
- Implementation of communication interventions enhances patient and family satisfaction.
Conclusions:
- Augmentative and alternative communication (AAC) is crucial for addressing the needs of communication-vulnerable children in the PICU.
- A structured, phased approach to communication intervention ensures continuity of care.
- Prioritizing communication access improves patient safety, care quality, and overall outcomes in pediatric critical care.
Abstract:
Children in pediatric intensive care units (PICUs) may experience a broad range of motor, sensory, cognitive, and linguistic difficulties that make it difficult for them to communicate effectively. Being unable to communicate is emotionally frightening for children and can lead to an increase in sentinel events, medical errors and extended lengths of stay. Implementation of augmentative and alternative communication (AAC) tools and strategies can address the communication needs of children in the PICU by enabling them to communicate their wants, needs and feelings to healthcare providers and family members and participate in their own care more productively. Hospitals around the world are increasingly recognizing and addressing patients' needs for communication access and have begun to implement communication screenings and assessments and interventions at admission and throughout the hospital stay. New standards for all American hospitals, in fact, mandate efforts to improve patient communication. When patient-provider communication improves, treatment success goes up, hospital-caused errors decrease and patient and family satisfaction improve. This article describes three phases of intervention for communication vulnerable children in the PICU and provides examples of treatment approaches that ensure communication access as their medical condition changes.
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