Communication vulnerable patients in the pediatric ICU: Enhancing care through augmentative and alternative

John M Costello1, Lance Patak, Jennifer Pritchard

  • 1Department of Otolaryngology and Center for Communication Enhancement, Augmentative Communication Program, Children's Hospital Boston, Boston, MA, USA.

Insights

Children in the pediatric intensive care unit (PICU) often struggle to communicate, leading to distress and medical errors. Implementing augmentative and alternative communication (AAC) strategies improves their ability to express needs, enhancing care and outcomes.

Area of Science:

  • Pediatric critical care medicine
  • Communication sciences and disorders
  • Health informatics

Background:

  • Children in pediatric intensive care units (PICUs) face significant communication barriers due to various impairments.
  • Inability to communicate causes distress and increases risks of medical errors and prolonged hospital stays.
  • Growing recognition of communication access needs in hospitals, driven by new standards and evidence of improved outcomes.

Purpose of the Study:

  • To describe a phased intervention approach for communication-vulnerable children in the PICU.
  • To provide examples of augmentative and alternative communication (AAC) strategies for this population.
  • To emphasize the importance of ensuring communication access throughout a child's changing medical condition.

Main Methods:

  • The article outlines a three-phase intervention model tailored for pediatric intensive care patients.
  • It includes examples of augmentative and alternative communication (AAC) tools and strategies.
  • Focuses on adapting interventions as the child's medical status evolves.

Main Results:

  • Effective communication strategies, including AAC, enable children to express needs, wants, and feelings.
  • Improved patient-provider communication is linked to better treatment success and reduced medical errors.
  • Implementation of communication interventions enhances patient and family satisfaction.

Conclusions:

  • Augmentative and alternative communication (AAC) is crucial for addressing the needs of communication-vulnerable children in the PICU.
  • A structured, phased approach to communication intervention ensures continuity of care.
  • Prioritizing communication access improves patient safety, care quality, and overall outcomes in pediatric critical care.

Related Concept Videos

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Aneurysm III: Interprofessional Care01:26

Aneurysm III: Interprofessional Care

Aneurysm management involves either conservative medical therapy or surgical intervention, depending on the size and symptoms of the aneurysm. Conservative management is generally reserved for smaller, asymptomatic aneurysms, while larger or symptomatic aneurysms often necessitate surgical repair.Conservative Medical TherapyFor small, asymptomatic aneurysms, particularly abdominal aortic aneurysms (AAA) less than 5.5 centimeters in diameter, conservative medical therapy is recommended. This...