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Related Experiment Videos

Factors associated with patient satisfaction.

Ana-Maria Vranceanu1, David Ring

  • 1Behavioral Medicine Service, Massachusetts General Hospital, Boston, MA 02114, USA.

The Journal of Hand Surgery
|July 29, 2011
PubMed
Summary

Psychological factors like depression and pain catastrophizing have minor effects on patient satisfaction in hand and upper limb care. A physician's perception of patient uneasiness was the sole significant predictor of satisfaction, highlighting the complexity of patient experience.

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Area of Science:

  • Orthopedics
  • Psychology
  • Health Services Research

Background:

  • Patient satisfaction is a critical metric in healthcare delivery.
  • Understanding factors influencing patient satisfaction is essential for improving care quality.

Purpose of the Study:

  • To investigate the influence of psychological factors on patient satisfaction within a hand and upper limb practice.
  • To test the hypothesis that psychological factors do not affect patient satisfaction.

Main Methods:

  • Administered the Center for Epidemiologic Studies Depression Scale, Pain Catastrophizing Scale, and Disabilities of the Arm, Shoulder, and Hand questionnaire to 248 new patients.
  • Physicians rated patient uneasiness; Consumer Assessment of Health Care Providers and Systems questionnaire was mailed to 178 respondents.

Main Results:

  • Small but significant correlations found between depression and communication/time perception.
  • Pain catastrophizing correlated with information provision regarding procedures.
  • Physician's perception of patient uneasiness significantly predicted communication and information aspects of satisfaction.

Conclusions:

  • Physician's perception of patient uneasiness was the only significant predictor of specific patient satisfaction items.
  • Patient satisfaction is multifactorial, influenced by complex interactions between medical advice and patient expectations.