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Review of health information technology usability study methodologies
1Department of Biomedical Informatics, The Ohio State University, Columbus, Ohio 43210, USA. po-yin.yen@osumc.edu
Journal of the American Medical Informatics Association : JAMIA
|August 11, 2011
Summary
Health information technology (IT) usability is crucial for adoption. This review categorizes IT usability study methods and offers guidance for effective health IT usability evaluation, addressing common methodological challenges.
Area of Science:
- Health Informatics
- Human-Computer Interaction
- Information Science
Background:
- Usability is a significant barrier to health information technology (IT) adoption.
- Effective usability evaluation is essential for successful health IT implementation.
Purpose of the Study:
- To review and categorize health IT usability study methods.
- To provide practical guidance for health IT usability evaluation.
Main Methods:
- A systematic review of 629 studies evaluating clinician-used health IT.
- Categorization of studies into five stages of a usability specification and evaluation framework.
- Extraction of theoretical and methodological details from 319 studies.
Main Results:
- Studies employed diverse quantitative and qualitative approaches.
- Identified methodological issues include lack of theoretical frameworks, insufficient detail in qualitative approaches, and limited evaluation of environmental factors.
- A three-level stratified view of health IT usability evaluation is proposed.
Conclusions:
- Guidance is offered based on the primary interaction of interest in the evaluation.
- Addressing methodological limitations can improve the rigor and utility of health IT usability studies.
- Enhanced usability evaluation supports better health IT adoption and clinical practice.
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