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Providing feedback: exploring a model (emotion, content, outcomes) for facilitating multisource feedback.

Joan Sargeant1, Elaine McNaughton, Stewart Mercer

  • 1University of Dundee, UK. joan.sargeant@dal.ca

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Summary
This summary is machine-generated.

The ECO model helps general practice trainees accept and use multi-source feedback (MSF) by addressing emotions and content. Trainees found the ECO model useful, leading to reported performance improvements.

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Area of Science:

  • Medical Education
  • Qualitative Research
  • Feedback Models

Background:

  • Multi-source feedback (MSF) enhances self-awareness and performance improvement.
  • The ECO model (emotions, content, outcome) is a counselling-derived framework for facilitating feedback acceptance and utilization in MSF.

Purpose of the Study:

  • To evaluate the acceptability and usefulness of the ECO model in MSF.
  • To explore the educational impact of the ECO model on trainees and trainers.

Main Methods:

  • Qualitative study employing semi-structured telephone interviews.
  • Thematic framework analysis of interview data from general practice (GP) trainers and trainees.
  • Exploration of perceptions and experiences with the ECO facilitation model.

Main Results:

  • 13 GP trainers and trainees participated post-MSF using the ECO model.
  • Participants found the ECO model useful, simple, and effective in promoting reflection.
  • Addressing emotions and clarifying content were key to feedback acceptance and use, with trainees reporting performance improvements.

Conclusions:

  • The ECO model demonstrated acceptability and ease of use.
  • Engaging learners as partners in feedback discussions proved effective.
  • Further research is needed to delineate the impact of individual ECO steps and compare its outcomes to traditional MSF.