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Published on: August 1, 2019
A performance measurement tool for cancer patient information and satisfaction
Margaret I Fitch1, Alison McAndrew
1Odette Cancer Centre, Sunnybrook Health Sciences Centre, 2075 Bayview Avenue, Toronto, ON, Canada. marg.fitch@sunnybrook.ca
Abstract:
Cancer programs need to monitor their performance related to providing patient information. A new measurement tool was designed to gather indicator data concerning the importance of selected information topics and satisfaction with what information they had received. Based on a mixed sample of 540 cancer patients, the reliability of the importance and satisfaction scales were acceptable (Cronbach's alpha 0.89 and 0.92, respectively). The newly designed Cancer Information Importance/Satisfaction Scale is a reliable measure and can be easily applied as a performance indicator.
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Health Information Technology and Healthcare Information System
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include: