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Leadership and satisfaction in change commitment.

Yi-Feng Yang1

  • 1Graduate School of Business and Administration, Shu-Te University, No. 59, Hun Shang Rd., Yen Chao Dist., Kaohsiung City, 82445, Taiwan, ROC. yifeng@stu.edu.tw

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Managerial transformational leadership positively impacts banking staff

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Area of Science:

  • Business Management
  • Organizational Psychology

Background:

  • Transformational leadership is crucial in driving organizational change.
  • Employee job satisfaction and service quality are key performance indicators in the banking sector.

Purpose of the Study:

  • To investigate the direct and indirect effects of managerial transformational leadership on banking counter staff's job satisfaction.
  • To examine the mediating role of change commitment in the relationship between transformational leadership and job satisfaction.

Main Methods:

  • Regression analysis was used to test path relationships.
  • Data collected from 246 managers in four large Taiwanese banks.
  • Examined associations between transformational leadership, change commitment, and job satisfaction.

Main Results:

  • Transformational leadership was positively associated with change commitment.
  • Change commitment was positively associated with job satisfaction.
  • Transformational leadership indirectly influenced job satisfaction through change commitment.

Conclusions:

  • Managerial transformational leadership enhances banking staff's job satisfaction and service quality.
  • Change commitment acts as a significant mediator in this relationship.
  • Psychological support from transformational leaders can foster adaptability in complex banking environments.