Piloting a logic-based framework for understanding organisational change process for a health IT implementation.

Area of Science:

• Gerontology
• Organizational Psychology
• Health Informatics

Background:

• Implementing electronic documentation systems in residential aged care facilities presents unique challenges for organizational change.
• Understanding staff perceptions is crucial for successful technology adoption and integration.

Purpose of the Study:

• To classify organizational change processes following the implementation of an electronic documentation system.
• To evaluate care staff's perceptions of the benefits of the new system at pre- and post-implementation stages.

Main Methods:

• Application of the theory of logical types for evaluating organizational change.
• Assessment of care staff perceptions regarding personal, interpersonal, and organizational benefits of the electronic documentation system.
• Comparative analysis of perceptions at pre-implementation and 12 months post-implementation.

Main Results:

• A coherent staff view of personal, interpersonal, and organizational benefits fostered positive feedback.
• This positive feedback led to the embeddedness of the electronic documentation system into the facility's operations.
• Staff developed a broader appreciation for the electronic documentation system's capabilities.

Conclusions:

• The theory of logical types provides a valuable framework for understanding and classifying organizational change in healthcare settings.
• Positive staff perceptions of benefits are key drivers for the successful implementation and sustained use of electronic documentation systems.
• Effective change management strategies should focus on highlighting diverse benefits to foster system adoption and appreciation.