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A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
Published on: February 13, 2020
Focused training boosts revenue cycle skills, accountability
1The MetroHealth System, Cleveland, Ohio, USA. crichmond@metrohealth.org
Summary
MetroHealth established a revenue cycle university to enhance staff talent and operations. Their adoption of the Credentialed Revenue Cycle Representative (CRCR) program resulted in a 62% pass rate, making it key for career advancement.
Area of Science:
- Healthcare Administration
- Professional Development
- Revenue Cycle Management
Background:
- The MetroHealth System initiated a revenue cycle university in 2009.
- The primary goals were to develop staff talent and optimize revenue cycle operations.
Purpose of the Study:
- To assess the effectiveness of implementing a structured training program for revenue cycle staff.
- To evaluate the impact of the Credentialed Revenue Cycle Representative (CRCR) program on employee competency and career progression.
Main Methods:
- MetroHealth served as a beta testing site for the Healthcare Financial Management Association's (HFMA) online CRCR program.
- Revenue cycle leaders conducted training sessions on critical revenue cycle topics.
- Employee performance on the CRCR exam was tracked.
Main Results:
- As of June 2011, 62% of 122 revenue cycle employees completed the CRCR course and passed the examination.
- The CRCR designation became a requirement for career advancement in specific revenue cycle roles at MetroHealth.
Conclusions:
- The implementation of a dedicated revenue cycle university and the CRCR program demonstrated positive outcomes in staff training and certification.
- The CRCR designation is a validated metric for assessing revenue cycle staff competency and is linked to career development within the organization.
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