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Improving registration accuracy.

Healthcare financial management : journal of the Healthcare Financial Management Association·2008
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The hidden KPI registration accuracy.

Paul Shorrosh1

  • 1AccuReg Software, Mobile, AL, USA. paul@accuregsoftware.com

Healthcare Financial Management : Journal of the Healthcare Financial Management Association
|September 20, 2011
PubMed
Summary
This summary is machine-generated.

Improving revenue cycle performance hinges on registration accuracy. A quality assurance (QA) process helps correct errors before billing and aids staff training.

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Area of Science:

  • Healthcare Administration
  • Revenue Cycle Management
  • Quality Assurance

Background:

  • Registration accuracy is crucial for financial performance in healthcare.
  • Errors in patient registration negatively impact the revenue cycle.
  • Quality assurance (QA) processes are essential for identifying and rectifying registration errors.

Purpose of the Study:

  • To emphasize the importance of registration accuracy rates for key performance indicators.
  • To highlight the role of registration QA in error correction and staff development.
  • To introduce available tools supporting manual registration QA by patient access staff.

Main Methods:

  • The study focuses on the principles and benefits of a registration quality assurance (QA) process.
  • It discusses the impact of QA on error correction prior to billing.
  • It mentions the availability of tools to assist patient access staff in manual QA tasks.

Main Results:

  • Implementing a registration QA process directly improves revenue cycle key performance indicators.
  • QA facilitates timely error correction, preventing claim denials and delays.
  • QA processes contribute to continuous learning and skill enhancement for registration staff.

Conclusions:

  • Accurate patient registration is fundamental to optimizing healthcare revenue cycles.
  • A robust registration QA process is vital for financial health and operational efficiency.
  • Tools supporting manual QA enhance the effectiveness of patient access staff.