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Related Experiment Video

Updated: May 28, 2026

Combining Behavioral Endocrinology and Experimental Economics: Testosterone and Social Decision Making

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Published on: March 2, 2011

Because nice matters--surviving in a down economy.

International Journal of Orthodontics (Milwaukee, Wis.)

|October 29, 2011

Summary

Enhance patient experience and service quality to boost practice referrals and retention. Focusing on patient satisfaction leads to a fuller schedule and increased patient loyalty.

Area of Science:

Medical Practice Management
Patient Relations
Healthcare Marketing

Background:

Busy professional lives can lead to neglecting patient engagement.
Patient attrition and difficulty attracting new patients are common practice challenges.

Purpose of the Study:

To outline simple techniques for immediate implementation in medical offices.
To enhance patient referrals and improve patient retention.

Main Methods:

Focusing on interpersonal skills: being nice to patients.
Providing extraordinary customer service.
Allocating additional time for patient interactions in treatment rooms.

Main Results:

Improved patient satisfaction and loyalty.

Related Experiment Videos

Last Updated: May 28, 2026

Combining Behavioral Endocrinology and Experimental Economics: Testosterone and Social Decision Making

Combining Behavioral Endocrinology and Experimental Economics: Testosterone and Social Decision Making

Published on: March 2, 2011

Increased patient referrals.

Enhanced practice scheduling and revenue.

Conclusions:

Simple improvements in patient interaction and service quality significantly boost practice success.
Prioritizing patient experience is key to attracting and retaining patients for a thriving practice.