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ED, email, emess!

Daniel S Hill1, Leigh Cowling, Fleur Jackson

  • 1Royal Devon and Exeter Foundation Trust, Barrack Road, Exeter EX2 5DW, UK. danielhill@doctors.org.uk

Emergency Medicine Journal : EMJ
|October 29, 2011
PubMed
Summary

Doctors in the National Health Service receive a substantial volume of emails daily. Managing this influx of electronic communication requires significant time and may benefit from dedicated training for clinicians.

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Area of Science:

  • Medical Informatics
  • Healthcare Management
  • Clinical Communication

Background:

  • Email is a primary communication tool within the National Health Service (NHS).
  • The high volume of emails presents a potential burden on clinicians' time and contributes to workplace stress.
  • Unfocused communication via email can impede efficient clinical workflows.

Purpose of the Study:

  • To quantify the number of emails, links, and attachments received by emergency department doctors over a defined period.
  • To assess the time burden associated with managing email communication in a clinical setting.
  • To explore potential strategies for improving email management among healthcare professionals.

Main Methods:

  • A prospective study design was employed.
  • Data collected over a 14-day period.
  • Four doctors in an emergency department participated, with tracking of received emails, links, and attachments.

Main Results:

  • A large volume of emails was received by the participating doctors.
  • Consultants received a higher number of emails compared to registrars.
  • The time spent merely reading emails was substantial, indicating a significant time commitment.

Conclusions:

  • Healthcare professionals, particularly emergency department doctors, face a considerable email workload.
  • Dedicated time allocation for email management is necessary.
  • Training programs on efficient email handling could benefit doctors and improve workflow efficiency.