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Expert communication training for providers in community health centers
Mary F Sullivan1, Warren Ferguson, Heather-Lyn Haley
1University of Massachusetts Medical School, Worcester, MA 01655, USA. Mary.Sullivan4@umassmemorial.org
Background:
Community health center (CHC) clinicians describe significant challenges in delivering care for populations with complex health needs.
Intervention:
A three-workshop series was presented to 102 providers working in CHCs. Training focused on four areas identified through online needs assessment: challenging interactions; patient perspective; health literacy; and motivational interviewing.
Evaluation Methods:
A retrospective pre-post evaluation measured self-perceived change in content knowledge in all four areas. Participants documented commitments to change behaviors across workshops, which were analyzed for recurring themes.
Results:
Paired t-tests documented improvement in all four content areas. Content analysis of commitments yielded four themes: empowering patients, structuring care, understanding patients, and reflecting purposefully. Of the sixty-eight percent of participants responding to post-workshop queries about their commitments (n=70), 94% report having fully implemented changes in practice behavior or planning to do so.
Conclusions:
Providers at CHCs benefit from opportunities to learn and reflect together about communication challenges in practice.
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